Outsourcing back office support work to India-based firms is one of the most beneficial business decisions you can make. This has become quite popular across the globe. In recent years, India is becoming the favorite outsourcing destination for many global businesses. Global businesses started relying on this country mainly because of lower costs and high returns. Besides lower costs, India-based outsourcing firms offer a skilled workforce and timely deliveries to the business. Many other benefits simply reflect via increased business efficiency and ROI.
Over the decades, businesses based in countries like Australia, the United Kingdom, the United States, and so on have preferred to outsource their back office requirements to Asian countries like India and the Philippines. But India has become the favorite for plenty of reasons.
- According to a recent study, 80% of US and European businesses ranked India as their number one outsourcing destination. NASSCOM also reported most of all Fortune 500 companies choose to outsource their software development work to Indian outsourcing firms.
- Giant companies like Microsoft, Ford Motors, Amazon, CISCO, American Express, Dell, Google, and so many other big businesses are outsourcing their back office work to India-based firms.
- A population of over 1.3 billion people and more than 3.1 million skilled graduates are added to the workforce every year. With a vast talent base, India is all set to dominate the outsourcing market for a long time.
Today, we will dig deeper and find out why global businesses prefer Indian firms for their back office outsourcing requirements. So, without further ado, let’s understand the unfiltered reasons first, and then you can make an informed business decision.
Why do global businesses prefer to outsource their requirements to India?
- Lower costs and higher benefits
Money is the core of all reasons why global businesses prefer to outsource their back office requirements to Indian outsourcing firms. India is proven to be the most cost-effective platform. Labor costs in countries like the UK, USA, and Australia are quite high in comparison with India. Lower costs directly impact and help boost the return on investment. Instead of hiring in-house employees, businesses prefer to outsource their businesses to India-based outsourcing firms. They get high-quality work from a dedicated workforce. A dedicated offshore team always works like an in-house team. With a highly dedicated and efficient team, you can enjoy greater flexibility, reduction in capital expenditure, and improve your overall business infrastructure and maintenance costs by a considerable margin.
You know that when it comes to running a business efficiently, you have to improve the overall communication standard. Improper communication can lead to various misunderstandings and make the entire business process ineffective. India-based outsourcing firms are efficient and employ candidates who can communicate in various languages. They speak and write good English. They maintain great fluency. Businesses do not face any communication gap while working with India-based outsourcing firms.
- Access to a truly skilled workforce
Outsourcing businesses to India means you can access skilled resources with sound experience and expertise. With the highest number of highly-skilled resources in all sectors like BPO, IT, Finance, and so on, India is super ready to help all global businesses.
No matter the project’s complexity, you can expect high-quality work from Indian outsourcing firms. You won’t feel that you are working with an outsourcing company. With companies like India Rep Company, you will feel that you are working with your in-house team and getting work done on time.
- Advanced infrastructure and the latest technology
Indian outsourcing organizations place a strong emphasis on the installation of cutting-edge infrastructure and technologies. Additionally, a key component of their plan is educating the workers on the newest technologies.
They often hold training sessions to ensure their staff always performs at the highest level. This enables Indian businesses to seamlessly complete important projects and meet the exacting expectations of international clients.
- eCommerce solutions
One of the sectors where India has had measurable dominance in recent years is e-commerce. That is attested to by the fact that Amazon, the forerunner in e-commerce, chose to build its software development centers in Indian cities like Pune, Bangalore, Hyderabad, and Chennai.
Over the years, e-commerce businesses have concentrated on outsourcing customer support to increase their competitiveness. For maximal output, they have therefore resorted to technology. Integration of logistics and customer service attests to that.
- Adoption of advanced technologies
Global Talent Competitiveness Index (GTCI) 2020, unveiled this month at the World Economic Forum in Davis, India, will soon be the best hub for the supply of artificial intelligence.
According to the report, “AI may create chances for countries to become ‘global delivery centres’ for AI applications, as India did in the late 1990s by establishing a worldwide outsourcing base for IT services.”
A specialist in artificial intelligence is listed among the top 15 emerging occupations in India on LinkedIn. With robotic process automation, compliance, and integration as the fastest-growing capabilities, LinkedIn listed India as one of “the top three countries to lead the globe in AI skills.”
- Better productivity & customer support
It is evident that back office outsourcing services increase productivity and customer support. You know that both of these factors are highly important and directly connected to efficiency and 100% customer satisfaction. When it comes to beating the competition, there is no better alternative than improving customer satisfaction rates. If you outsource all your back office requirements to Indian firms like India Rep Company, you will automatically get more time to concentrate on core business responsibilities.
These are the top seven reasons why Indian outsourcing firms are becoming the first choice for global businesses. If these reasons are appealing to you or if you think your businesses should get these benefits, you should connect with the best back office support outsourcing company like India Rep Company. In order to know more about this outsourcing firm, you should thoroughly browse the website. For any further queries, you can contact us directly.