Why Outsource your E-Commerce Support Services

E-Commerce has witnessed a boom in the post-pandemic world. Lockdowns and the reluctance of people to visit physical stores has meant that more and more people do their shopping online thus giving a fillip to online stores. Even at places where penetration of e-commerce was low such as in India, top e-commerce players like Amazon and Flipkart have gained market share vis-à-vis traditional offline stores. This has resulted in many e-commerce companies falling short of resources to manage their back end. This is where companies like India Rep Co. step in to offer outsourced e-commerce support services to online companies of all sizes and from around the world. A company can quickly deploy an offshore e-commerce support services team and then scale it up or down at short notice thus responding dynamically to an ever-changing business environment. Moreover, the hourly cost for an agent in India starts from as low as $5 so the e-commerce companies can end up saving a lot on their operational costs.

outsource e-commerce support services
Photo by Tiger Lily from Pexels

Companies can look at outsourcing back-office functions such as Order Processing, Fulfilment, Product Information Management, eCommerce Listings, Customer Service etc. Outsourcing to India enables companies to save on costs and enhance efficiency due to multi-shift operations and 24/7 coverage. This is extremely important in areas of order processing and customer service.

You can consider outsourcing the following e-commerce services:

Order Processing and Management

  • Order Management
  • Shipping Management
  • Payment Processing
  • Order Tracking & Reporting
  • Return Order Management
  • Inventory Management
  • Sales and Purchase Order Processing

Product Information Management Services

  • Product Data Entry
  • Product Data Cleansing
  • Product Catalog Management
  • Product Data Indexing and Archiving
  • Product Content Solution
  • Image Tagging

Customer Support Services

  • Customer Service over Call, Email & Chat
  • Technical Support / Help Desk Services

Photo Editing Services

  • Image Retouching and Improvement
  • Enhancement of Photo Color, Contrast, and Exposure
  • Image Clipping
  • Background Change
  • 360-degree Product View Generation

Thinking about Outsourcing ?

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