E-Commerce has witnessed a boom in the post-pandemic world. Lockdowns and the reluctance of people to visit physical stores has meant that more and more people do their shopping online thus giving a fillip to online stores. Even at places where penetration of e-commerce was low such as in India, top e-commerce players like Amazon and Flipkart have gained market share vis-à-vis traditional offline stores. This has resulted in many e-commerce companies falling short of resources to manage their back end. This is where companies like India Rep Co. step in to offer outsourced e-commerce support services to online companies of all sizes and from around the world. A company can quickly deploy an offshore e-commerce support services team and then scale it up or down at short notice thus responding dynamically to an ever-changing business environment. Moreover, the hourly cost for an agent in India starts from as low as $5 so the e-commerce companies can end up saving a lot on their operational costs.
Companies can look at outsourcing back-office functions such as Order Processing, Fulfilment, Product Information Management, eCommerce Listings, Customer Service etc. Outsourcing to India enables companies to save on costs and enhance efficiency due to multi-shift operations and 24/7 coverage. This is extremely important in areas of order processing and customer service.
You can consider outsourcing the following e-commerce services:
Order Processing and Management
- Order Management
- Shipping Management
- Payment Processing
- Order Tracking & Reporting
- Return Order Management
- Inventory Management
- Sales and Purchase Order Processing
Product Information Management Services
- Product Data Entry
- Product Data Cleansing
- Product Catalog Management
- Product Data Indexing and Archiving
- Product Content Solution
- Image Tagging
Customer Support Services
- Customer Service over Call, Email & Chat
- Technical Support / Help Desk Services
Photo Editing Services
- Image Retouching and Improvement
- Enhancement of Photo Color, Contrast, and Exposure
- Image Clipping
- Background Change
- 360-degree Product View Generation
